Privacy Policy


  1. his privacy policy notice is served by Charlotte Stather under the website; The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use the website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.(“Charlotte Stather”, “we”, “us” or “our” in this policy), operates a personal styling and fashion concierge company that sources and delivers bespoke fashion (“Services”).If you have a question that is not answered here, or if you would like more information about how we collect, use and store your personal data, you can contact us at any time by emailing Charlotte at charlotte@charlottestather.comIn this privacy policy, we will cover:
    • Who is the data controller
    • Changes to this notice
    • What is personal data
    • How we use your personal data
    • Retention of your data
    • International data transfers
    • Your rights
    • Security measures
    • Cookies


2. Who is the Data Controller?

  1. Under the data protection law, “data controller” means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be processed.It is the responsibility of the data controller to ensure your data is held securely, that you are given accurate information about how your data is used, and that your rights regarding your data are respected.The website is owned and operated by Charlotte Stather where we are acting as data controller. 

3. Changes to this notice

  1. This version was last updated on 13 December 2018, and historic versions will be made available.It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, if any.

4. What is personal data

  1. Under the data protection law, personal data is any information which is related to an identified or identifiable natural person. For example, your name, address, clothing size, age, gender, telephone number and email address.

5. How we use your Personal Data

a) To fulfil our contract with you, including taking payment, shipping, and delivery.

b) To provide you with relevant information about our services via our marketing communications and advertising.

c) To improve the performance of our website and our promotion of the website.

d) To allow us to help you with queries and requests.

6. Retention of your data

Your personal data is retained in accordance with the following:

a) We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

b) By law, we have to keep basic information about our customers (including contact, identity, financial and transaction data) for 6 years after they cease being customers for tax purposes. 

7. International Data Transfers 

The hosting facilities for our website are situated in the United Kingdom. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from,

8. Your Rights

GDPR provides for rights of access, modification, and deletion of personal information.

If we do hold data about you we will:

  • Give you a description of it
  • Tell you why we are holding it
  • Tell you who it could be shared with
  • Tell you how long we will keep the data
  • If the data was not provided by you, we will give you any available information such as the source of the data
  • Let you have a concise and clear copy of the data

The GDPR provides the following rights for individuals:

    • The right to be informed
    • The right to access
    • The right to rectification
    • The right to erasure
    • The right to restrict processing
    • The right to data portability
    • The right to object
    • Rights in relation to automated decision making and profiling.

If you would like a copy of some or all of your personal data please email us using the contact details in this policy.

9. Security

We will protect your personal data with all reasonable technical and organisational security measures to prevent your personal data from been used illegitimately or fraudulently.

10. Cookies

  • A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  • Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  • Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies
  • We use cookies for the following purposes:
  • Authentication – we use cookies to identify you when you visit our website and as you navigate our website (cookies used for this purpose are: third party cookies, analytics cookies or tracking cookies to users).
  • Advertising – we may use cookies to help us to display advertisements that will be relevant to you (cookies used for this purpose are: third-party cookies).
  • Analysis – we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are: analytics cookies.
  • Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally, (cookies used for this purpose are: tracking cookies to users).
  • We use Google Analytics to provide statistical analysis of website traffic. This service uses cookies to anonymously track your interaction with this website. You can view the privacy policy of this service provider at
  • Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links: (Chrome); (Firefox); (Opera); (Internet Explorer); (Safari); and (Edge).

  • Blocking all cookies will have a negative impact upon the usability of many websites
  • If you block cookies, you will not be able to use all the features on our website.

11. Contact

  • Tel: +44 (0) 7796440143
  • Email: